All purchases made on sale items are made with products as is. We do not offer refunds or returns on sale items.
All orders are shipped via express post with Australia Post. Please check shipping at checkout for cost relevant to your order.
Our payment options are:
- PayPal via the website.
Direct payment processed by shopify (secured payment)
- ZIP PAY
We request that you inspect all products immediately after receiving your goods to confirm if any errors/damage has occurred. Please see below for different return processes.
If there is any damage please notify us by email within 24 hours of receiving your goods. We will further instruct you on the process of returning damaged goods and request that you keep all original packaging in tact so we can open a claim for damaged goods in transit with aus post.
We will then issue you with replacment products.
CHANGE OF MIND
We do not offer any change of mind reembursment. Due to health and safety we are unable to to return goods due to change of mind.
Orders can be cancelled without penalty up untill it has been packaged, once packaged a 10% cancellation/ re packing fee applies to the order.
once your package has been shipped we are unable to cancel your order.
RETURNS DUE TO PURCHASER ERROR
If an order has been returned due to a customer error there will be a charge in postage and handleing fee's for both the origonal order as well as re sending the products. These errors include
-incorrect address entered
-errors in the products that are selected
-incorrect details provided to us
Please allow 24 hours for re processing