FAQ'S

FAQ

SALE ITEMS
All purchases made on sale items are made with products as is. We do not offer refunds or returns on sale items. 

SHIPPING
All orders are shipped via with Australia Post.
Please check shipping at checkout for cost relevant to your order. 

PAYMENTS
Our payment options are:

- PayPal via the website.
Direct payment processed by Shopify (secured payment)

- AFTERPAY

RETURNS
We request that you inspect all products immediately after receiving your goods to confirm if any errors/damage has occurred. Please see below for different return processes. 

DAMAGED GOODS
If there is any damage please notify us by email within 24 hours of receiving your goods. We will further instruct you on the process of returning damaged goods and request that you keep all original packaging in tact so we can open a claim for damaged goods in transit with Australia Post.
We will then issue you with replacement products.

CHANGE OF MIND
We do not offer any change of mind reimbursement.
Due to health and safety we are unable to return goods due to change of mind.

CANCELLATIONS
Orders can be cancelled without penalty up until it has been packaged, once packaged a 10% cancellation/ re packing fee applies to the order.
Once your package has been shipped we are unable to cancel your order.

RETURNS DUE TO PURCHASER ERROR
If an order has been returned due to a customer error there will be a charge in postage and handling fee's for both the original order as well as re sending the products.
These errors include but are not limited to:
- Incorrect address entered
- Errors in the products that are selected
- Incorrect details provided to us
*please allow 24 hours for re processing*