FAQ

SALE ITEMS

All purchases made on sale items are made with products as is. We do not offer refunds or returns on sale items. 

SHIPPING
Shipping is a flat rate of $10 for all size orders to anywhere within australia.
Overseas express shipping is a flat fee of $30AUD (conditions apply*)
All orders over $150 receives free shipping!

Express same day shipping is avaliable on orders placed by 12pm.
Next day delivery for all metro areas, if you are unsure if you are in a metro zoned area please refer to aus post website for further details.


PAYMENTS
Our payment options are:

PayPal via the website.
Direct payment processed by shopify (secured payment)

ZIP PAY

RETURNS

We request that you inspect all products immediately after receiving your goods to confirm if any errors/damage has occurred. Please see below for different return processes. 

DAMAGED GOODS
If there is any damage please notify us by email within 24 hours of receiving your goods. We will further instruct you on the process of returning damaged goods and request that you keep all original packaging in tact so we can open a claim for damaged goods in transit with aus post.
We will then issue you with replacment products.


CHANGE OF MIND
We do not offer any change of mind reembursment. Due to health and safety we are unable to to return goods due to change of mind.


CANCELLATIONS
Orders can be cancelled without penalty up untill it has been packaged, once packaged a 10% cancellation/ re packing fee applies to the order.
once your package has been shipped we are unable to cancel your order.


RETURNS DUE TO PURCHASER ERROR
If an order has been returned due to a customer error there will be a charge in postage and handleing fee's for both the origonal order as well as re sending the products. These errors include
-incorrect address entered
-errors in the products that are selected
-incorrect details provided to us
Please allow 24 hours for re processing