SHIPPING & RETURNS
FREE EXPRESS SHIPPING ON ALL AUSTRALIAN ORDERS!
Overseas express shipping is a flat fee of $30AUD (conditions may apply*)
Shipping times are an estimate and are undetermined by LLM. Auspost express post time guidelines are 1-2 business days depending on if you fall into specific catchments Please check on the Australian post website to determine this.
LLM ships from
MELBOURNE EACH BUSINESS DAY
DELIVERY DELAYS & MISSING PARCELS:
Love Lash Melbourne does not take any responsibility for delivery times once the items are in Australia Post's hands as it is now their responsibility for delivery delays or missing packages. We guarantee that we will work in the outlines timeframes as stated on our website. If we do not meet those guidelines unless for unforeseen circumstances we will compensate you for the delay. Once we have shipped products in our allocated timeframes we are then no longer liable for any delays in shipments.
ALL RETURN REQUESTS NEED TO MADE WITHIN 72 HOURS OF RECEIVING YOUR ITEMS.
We request that you inspect all products immediately after receiving your goods to confirm if any errors/damage has occurred. Please see below for different return processes.
Love Lash does not take any responsibility for damaged items. All items are packed and shipped from our studio in perfect condition and with all our love and care. Items that have been damaged in transport will need to be taken up with our courier service Australia Post. We will always help out in whatever way we can to ensure they compensate you for your products but unfortunately we can not guarantee their outcome.
CHANGE OF MIND:
We do not offer refunds if you have changed your mind about your purchase. Delivery and shipping costs are non-refundable. If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.
INCORRECT PRODUCTS RECEIVED:
If your receive your purchase and there have been any packing mistake made by Love Lash we will resend the correct items to you express the next available business day with a return prepaid satchel inside. You must pack the incorrect products and have shipped back to us.
WRONG PRODUCTS ORDERED:
In the event that you have placed an incorrect order Love Lash takes no responsibility for this. We are happy to exchange the incorrect item however shipping will be at your cost. We would need any items being exchanged to come back in their original packaging and completely unused and in their original condition. We will them once confirming tit is eligible to exchange send you the products requested. Shipping will be at your own expense.
- Please note all sale and clearance items are not eligible for a return or exchange -
UNHAPPY: Love Lash does not refund items due to unhappy purchases. We would love to make everybody happy with our products and we think they are amazing but reality is we all know we all like different things. If you are unhappy with using our products we are sad to loose you but we don't allow refunds on these purchases. We recommend if you are uncertain if you will like our products to purchase bit by bit ore in case of our lashes we do have mixed trays in most styles so you can try with out the big investment!